Refund

Refund Policy

For our customers, the sections below set out returns, exchanges, and refunds. For help with this page, contact support@touchlandpearl.shop.

Information covering refund timing
Customers can rely on the following guidance from our store about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@touchlandpearl.shop.

Details about starting a request
This starting a request section covers orders and visits through this website. To start a return or exchange, contact us at support@touchlandpearl.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. Questions about this section may be sent to support@touchlandpearl.shop.

Information covering condition of returns
For purchases made through this website, our store applies the following guidance on condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. Questions about this section may be sent to support@touchlandpearl.shop.

Details about order problems
This order problems section covers orders and visits through this website. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. Questions about this section may be sent to support@touchlandpearl.shop.

How we handle support
The following support guidance applies to purchases from our store. For return or exchange assistance, contact support@touchlandpearl.shop or 512-660-8485. Questions about this section may be sent to support@touchlandpearl.shop.

Details about exceptions
For customers using this website, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. Questions about this section may be sent to support@touchlandpearl.shop.

Store guidance on eligibility
For purchases made through this website, our store applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. Questions about this section may be sent to support@touchlandpearl.shop.

Contact Information
Email: support@touchlandpearl.shop
Phone: 512-660-8485
Physical address: 829 Israel Rd SW Apt B3, Tumwater, Washington, 98501, United States